Privacy Policy

Effective Date: May 1, 2026
Last Updated: May 1, 2026

Fact Foundry LLC ("Fact Foundry", "we", "us", or "our") operates Semantic Modeler and the website semanticmodeler.com. This Privacy Policy explains how we collect, use, and protect your information when you use our website or software.

1. Information We Collect

Information you provide directly:

• Name and email address when submitting a contact form or creating an account
• Payment information — processed and stored by Paddle (our Merchant of Record). We do not store payment card details on our servers.
• Support communications you send to us

Information collected automatically:

• Basic server access logs (IP address, browser type, pages visited, timestamps)
• Application license validation data (machine fingerprint hash, app version, platform, license status)

Information we do NOT collect:

• We do not collect the contents of your semantic models
• We do not collect your data source credentials
• We do not transmit model data to our servers during normal application use

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve Semantic Modeler and semanticmodeler.com
• Process license activations and validate subscription status
• Respond to support requests and contact form submissions
• Send transactional emails related to your subscription (receipts, renewal notices, license notifications)
• Detect and prevent fraudulent license usage

We do not sell your personal information to third parties. We do not use your information for advertising purposes.

3. Third-Party Services

We use the following third-party services to operate Semantic Modeler:

Each of these services has its own privacy policy governing how they handle your data.

4. Data Retention

• Account and license data is retained for the duration of your subscription and for a reasonable period afterward for legal and accounting purposes
• Contact form submissions are retained for up to 2 years
• Server access logs are retained for up to 90 days
• If you request deletion of your data, we will comply within 30 days subject to any legal retention obligations

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All data is transmitted over encrypted connections (HTTPS/TLS).

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access the personal data we hold about you
• The right to correct inaccurate data
• The right to request deletion of your data
• The right to object to or restrict processing of your data
• The right to data portability

To exercise any of these rights, contact us at [email protected].

7. GDPR

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR). Our legal basis for processing your personal data is:

• Contract performance — processing necessary to deliver the software and services you have purchased
• Legitimate interests — fraud prevention, security, and improving our services
• Legal obligation — where we are required to retain data for tax or legal compliance

8. Children's Privacy

Semantic Modeler is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised effective date. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact

If you have questions about this Privacy Policy, please contact us:

Fact Foundry LLC
Email: [email protected]
Website: factfoundry.io